Your society office, on WhatsApp, 24×7
Residents raise complaints, track tickets, get notices and pay maintenance — all by messaging one number. Your committee gets one clean dashboard instead of a noisy group.
• Issue: Lift not working
• Where: Common area
Reply YES to raise it.
Residents noticed from the very first day
Our first society, TNHB 1500 in Sholinganallur, went live on WhatsApp. This is what its residents wrote back.
The tool created by integrating AI with the help desk will make the service of the helpdesk more meaningful and responsive. I posted a couple of routine messages to the Help Desk and got an immediate response from the AI tool.
A message of appreciation to the association for bringing the helpdesk “to active mode”.
From a noisy group to a working office
Most committees already run on WhatsApp. Aula keeps the WhatsApp and adds the structure.
Today
- Complaints get buried in the residents' group
- The office answers the same questions every day
- Nobody can say who fixed what, and when
- Residents keep chasing for status
- Maintenance dues are chased by phone and spreadsheet
With Aula Society
- Every complaint becomes a tracked, numbered ticket
- The AI answers FAQs and status questions instantly
- A full timeline for every ticket, ready for any AGM
- Residents see live status and who is assigned
- Dues reminders with your UPI QR, and reports in one click
Everything your society office does, in one place
For residents, on WhatsApp
Complaints in seconds
Describe the problem in English, Tamil or Hindi. The assistant checks the details, asks the resident to confirm, then raises a numbered ticket with an expected resolution time.
Live ticket status
Residents ask "what happened to my lift complaint?" and get an instant answer from the real ticket. They only ever see their own.
Worker contact, built in
When a plumber or electrician is assigned, the resident is told who is coming and how to reach them.
Society answers 24x7
Garbage timing, water supply, clubhouse rules, parking, contacts. Answered only from what your office has approved, never guessed.
Notices that get read
Every resident gets the notice on WhatsApp. Anyone can ask for the latest notice later, and can reply STOP to opt out of broadcasts.
Emergency fast path
Fire, gas, lift entrapment or medical words trigger an instant reply with emergency numbers and alert the office.
For the committee, on the dashboard
One ticket board
Every complaint in one place with priority, expected resolution time, assignment, internal notes and resident ratings.
Field workers on WhatsApp
Plumbers and electricians get the job on WhatsApp and reply START or DONE. Silence is escalated and the resident is told.
Flats, blocks and households
Generate blocks and flats in one step. One primary contact per flat, up to six people per household.
Residents your way
Import a CSV, add one by one, or switch on a private registration link so residents request access and your committee approves.
Daily summary
A short morning message to the office: open and overdue tickets, jobs waiting for a worker, resident ratings.
Roles and audit trail
Admin, committee, facility manager and viewer roles. Every change is logged, and you can take over any chat at any moment.
Collect maintenance without chasing
Track every flat, every month. Remind residents with your UPI QR. See who has paid and who has not.
Reminders that carry your UPI QR
On the 1st of every month each unpaid flat gets its amount and your association's QR on WhatsApp, with a reminder on the 10th for anything pending.
Different amounts for different flats
Define flat types such as HIG, MIG and LIG (or 1BHK, 2BHK) with their own monthly amounts.
Upload what you collected
Drop in a CSV or Excel of payments. Every row is checked against your flat list first, and uploading the same file twice never doubles anything.
Reports you can act on
Monthly collection, defaulters, pending flats, a receipt register to match the bank or UPI statement, and a statement for any flat, all exportable to CSV.
Go live in an afternoon
Register and connect
Create the society account and connect a WhatsApp number: an Official (Meta) number, or an Instant number by scanning a QR.
Add flats and residents
Generate your blocks and flats, then import residents from a CSV or let them request access through your private link.
Set your content and MC
Review the starter FAQs for Chennai societies, add your timings and contacts, set the maintenance amount and upload your UPI QR.
Test, then invite
Run every scenario in the built-in test console, then share the invite message in your residents' group. Residents just message one number.
Built to be safe for a community
Residents trust you with their numbers and their complaints. The assistant is designed to deserve that.
Registered numbers only
A resident's identity is their own WhatsApp number, registered by your society. Anyone else gets one polite reply and is never answered by the AI.
No privacy leaks
The assistant sees only the asking resident's own data. Neighbours' names, flats, numbers and tickets are never available to it.
Answers only from your content
It does not invent timings, amounts or rules. When it does not know, it says so and offers to raise a ticket.
You stay in control
Pause the assistant on any chat and reply yourself. Every admin action is in the audit log.
One plan. Everything included.
Per society, not per flat or per resident. Cancel anytime.
Aula Society
For the whole society. Prices exclude GST where applicable.
- Official WhatsApp (Meta) number and Instant number
- AI assistant in English, Tamil and Hindi
- Tickets, worker dispatch, FAQs, notices, emergency alerts
- Maintenance collection: dashboard, upload, reports, UPI QR reminders
- Flats, households and resident self-registration
- Committee dashboard, roles and audit log
Set everything up free. The assistant answers residents only while the plan is active. Meta may charge its own messaging fees on Official numbers.